Terms and Conditions
Terms and Conditions of use of Helmsley Pool.
Below are the rules and policies that the Pool operates. By purchasing a ticket to swim in the Pool you agree to abide by and comply with these regulations which are not exhaustive and may be altered, enhanced or eliminated if appropriate.
Are published on the Pools homepage.
Spectators are welcomed with swimmers and are charged at £2.50 payable on the door on the day.
Carers are welcomed with their charges. We make no charge for their swimming when they accompany a disabled swimmer. Proof of carer discount eligibility will be requested on arrival. When booking online and coming with a carer we ask that you email the pool on
firstname.lastname@example.org to advise us of the number of carers in your party.
Child Admission Policy
Children must be always supervised by a responsible adult (16+) in and around the pool area.
All children under the age of 8 years must be accompanied into the pool by a responsible adult (16+). The responsible adult MUST enter the water with the child or children and maintain a close watch over them at all times.
Any children who are weak or non swimmers must wear suitable recommended buoyancy aids, stay in close contact with the supervising adult and remain in the shallow end at all times.
Parents are requested to ensure that children who require them wear aqua nappies where appropriate. These can be purchased online here.
Suitable and recognised buoyancy aids include Inflatable or Disc Armbands and Life Jackets examples of which can be found here.
Woggles and Kickboards used as teaching aids and should not be used as a recognised buoyancy aids.
Child Admission Guidelines
Under 5’s 1 adult to 1 child
Ages 5 – 8 years 1 adult to 2 children
Age 8 to 15 years no adult supervision providing child is a competent swimmer.
Lifeguards may request a swim test for children entering deep water if they appear to lack confidence or do not demonstrate water confidence in their swimming ability. Failure to complete the test will result in restricted usage being applied to the child (i.e. they must stay in the shallow end of the swimming pool)
Cancellations and Refunds.
If you decide to cancel your booking a refund will only be given where a minimum of 72 hours’ notice is given, please email us
to request cancellation of a session booking providing:
- The email address used to make the booking.
- The name your booking is under
- The reference number provided on your ticket.
No refunds or exchanges will be given for unused tickets or where the customers cannot make the session/event they have purchased tickets for if 72 hours’ notice is not given.
Bad Weather Policy
Sessions are never cancelled due to forecasts or predictions of bad weather. We do not cancel sessions in advance due to lightning risk or forecast – since action is needed only if we judge that a storm has come within 6 miles of the pool, and this cannot be predicted specifically in advance.
In the event of thunder/lightning, we follow ROSPA guidance which indicates that when, in the judgement of the lifeguarding team, the lightning is within around 6 miles of the Pool, then we need to clear the pool. We only allow returning to the pool 20 mins after the last rumble of thunder. We reserve the right to end a session early or start a session late, due to lightning.
We would of course consider refunds in such circumstances depending on how much of the session was left and/or how much later that advertised the session started.
Sessions are never cancelled due to the forecast bad weather.
If there is a national lockdown and the pool is forced to close during this time, all sessions will be cancelled automatically, and you will receive a full ticket refund.
Photography and Video Recording:
- We want you to enjoy your time at Helmsley Pool and take home happy memories but if you decide you want to take videos or photographs please respect other pool used who may not wish to star in your family’s epic.
- No Running around the pool and pool area
- No Acrobatics (somersaults, bombing, spinning jumps, belly flops).
- No Fighting/Pushing on poolside.
- No Smoking in the Pool area,.
- No Snorkels, Masks or Flippers are allowed in the pool. (Private Hires excepted)
- No Alcohol is allowed to be consumed in the pool and pool area under any circumstances.
- No Glass objects to be brought on the premises.
- Please lane swim in the direction of the signs poolside.
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(Email us for access)