Terms and Conditions

Terms and Conditions of use of Helmsley Pool.

Below are the rules and policies that the pool operates. By purchasing a ticket to swim in the pool you agree to these rules and policies

Carers

Carers are welcomed. We make no charge for their swimming when they accompany a disabled swimmer. Proof of carer discount eligibility will be requested on arrival. When booking online and coming with a carer we ask that you email the pool on info@helmsleyopenairpool.org to advise us of the number of carers in your party.

Child Supervision Policy

Applies to all swim sessions and private hires. Please click here to ensure you have the required number of adults supervising the children in your party

Cancellations, transfers and Refunds.

Please refer to our booking pages. Bookings can be cancelled within 48 hours, or transferred within 24.

Bad Weather Policy

Sessions are never cancelled due to forecasts or predictions of bad weather. We do not cancel sessions in advance due to lightning risk or forecast. In the event of thunder/lightning, we follow ROSPA guidance and if necessary clear the pool. We only allow return to the pool 30 mins after the last rumble of thunder. We reserve the right to end a session early or start a session late, due to lightning.

We would of course consider refunds in such circumstances depending on how much of the session was left and/or how much later that advertised the session started.

If your session is interrupted, please email to enquire about a partial refund.

Lockdown

If there is a national lockdown and the pool is forced to close during this time, all sessions will be cancelled automatically, and you will receive a full ticket refund.

Pool Rules

Please follow the guidance of our lifeguards as their say is final. Although we want everyone to have fun, those who repeatedly ignore guidance or continue to behave in a way that puts themselves or others at risk will be asked to leave.