Frequently Asked Questions

What is the difference between Fun Sessions and Open Swim Sessions?

During a fun session the focus is on having fun and inflatables and appropriate toys are allowed in the Pool. We provide some, and you can bring your own provided they are deemed suitable by our lifeguard/volunteers.

Everyone is welcome to an open session. There are no inflatables or toys in an open session.

Changing facilities

We currently have separate changing for men and women.

Our facilities are basic and we suggest people arrive with their swimwear on under their clothes and change poolside. We do not have lockers and ask visitors to take their bags and personal items outside and leave them at a bench poolside.

We have two outdoor unheated showers.

Under 4 years olds visiting the Pool?

We do not charge for under 4s BUT we need to know they are coming for safety reasons. Please advise the system of how many 4-year-olds will be coming with you when you book. You will not be charged for them. Read our Terms and Conditions which explain what we expect when bringing children to the Pool. Waterproof nappies can save a lot of embarrassment for tots.


Tickets are available online for all sessions and events at the Pool and online booking is recommended. It is possible to pay on the door, but our sessions are frequently sold out.

Changing Your Booking

If you need to move your swim session to another day you can do this up to 72 hours before your scheduled session.

You can move your session by following doing the following:

  1. Log into your Helmsley Pool account, here
  2. Once logged in, click “View all” next to “Orders”
  3. Click on the order you want to amend
  4. After you have clicked on the order, click on the “Move Dates” button
  5. This will bring up the rebooking calendar. From here you can select a new date to move to.

Note: You can only change to a date with spaces available, marked on the calendar as green.

Cancellations and Refunds

If you decide to cancel your booking a refund will only be given where a minimum of 72 hours notice is given, please email us  to request cancellation of a booking by providing:

The email address used to make the booking.

The date and session you have booked.
The name your booking is under.
The reference number provided on your ticket.

No refunds or exchanges will be given for unused tickets or where the customers cannot make the session/event they have purchased tickets for if 72 hours’ notice is NOT GIVEN.


The Pool has a free car park and an overflow car park for busy days. When you have finished your swim, please do not leave your car at the Pool to visit Helmsley.

Disabled Swimmers

We regret, the pool currently has limited access for the physically disabled. There is a hoist. The best way to determine whether you wil be able to access the pool is to email with your phone number and we will give you a call back.

Carers are not charged for their visit and concessionary charges apply to the disabled. Please advise the Pool if a carer is coming with you via email to


We do charge for spectators for those accompanying swimmers who are not getting in the pool, please pay at the pool on the day.


We are unable to monitor our social media all the time. There is only a very small volunteer force to handle visitor contact, so Instagram, X, Facebook (META) etc very much take a back seat. We do however respond to emails within 24 hours (usually less). If you require a response, and, the answer is not shown on this page please email us.


We do have a telephone number, however it is not likely to be answered as our lifeguards will be supervising the pool, completing additional tasks, or having their required breaks.


Book online. Please check the events link for dates and times.

Private Hire

Private Hires are not booked online. Please check the link for available dates and times before downloading a Booking Form and returning it to

Pool Dimensions/Capacity

Length: 25m

Width: 9m

Depth: From 0.9m to 2.1m

Capacity: The Pool holds 357 cu metres of water.

Temperature: We aim for 26-28 degrees centigrade, please remember though that outside ambient temperatures can vary which does affect the water temperature.

Can I bring my well-behaved pet to the Pool?

No. Please DO NOT leave your pet in the car as the car park has very little shade.

If it is observed that a pet is in danger in the car park, we will act to ensure its safety.